Privacy Policy

1. Who We Are

Jubo is a technology company based in Oswestry, Shropshire, UK, providing AI voice receptionist, chatbot, automation, and reputation management services to businesses.

Data Controller: Jubo
Email: [email protected]
Phone: 07414 144 854
Website: hellojubo.com

2. What Data We Collect

We may collect the following personal data:

• Contact information — name, email address, phone number, business name
• Call data — recordings and transcripts of calls handled by our AI receptionist on behalf of our clients
• Enquiry data — messages submitted via our contact form or email
• Technical data — IP address, browser type, pages visited, time spent on site
• Booking data — appointment details when you book a demo

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — to deliver the services you have purchased
• Legitimate interests — to respond to enquiries, improve our services, and prevent fraud
• Consent — for marketing communications (you can withdraw at any time)
• Legal obligation — where required by law

4. How We Use Your Data

• To respond to enquiries and provide our services
• To book and manage demo appointments
• To operate AI receptionist and automation services on behalf of our clients
• To send service-related communications
• To send marketing emails where you have given consent
• To analyse website usage and improve our platform

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers — including our CRM platform, AI voice providers, and hosting services, who process data on our behalf under data processing agreements
• Legal authorities — where required by law or to protect our rights

Some of our third-party providers may be based outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

6. Data Retention

We retain personal data only for as long as necessary:

• Client data — for the duration of the contract plus 6 years (legal requirement)
• Enquiry data — up to 2 years
• Call recordings — up to 90 days unless otherwise agreed
• Website analytics — up to 26 months

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (where applicable)
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests or for marketing
• Withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk  |  0303 123 1113

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at hellojubo.com/privacy-policy.

10. Contact Us

For any privacy-related questions: [email protected]  |  07414 144 854